Refund policy
General Policy
Due to the nature of beauty and personal care products, returns and exchanges are not accepted after delivery for health and product safety reasons.
Cases Where We Take Full Responsibility
We accept returns or offer compensation only in the following cases:
- Receiving a wrong item not matching the order
- Receiving a damaged or broken item at delivery
- Missing items from the order
Key Requirement
You must contact us immediately upon receipt and send a photo of the product or issue. Claims will not be accepted more than 24 hours after delivery.
Compensation Method
If an error on our part is confirmed, compensation will be provided through product replacement or a full refund, as agreed between both parties.
What Is Not Covered
- Change of mind after purchase
- Allergic reactions resulting from personal sensitivities
- Opened or used products